Your customers have something to tell you. What processes do you have in place so that they can relay information quickly and easily? With so many consumers airing their grievances publicly online, businesses are put in the position of having to satisfy the customer just to neutralize the negative post…usually after damage to the business’ reputation has already been done. Feedback allows businesses to arm their customers with a simple, yet highly effective tool to communicate any issues that the owner and managers needs to be aware of.
Customers want to have a positive relationship with every business that they interact with, however with the decline of the overall customer service skills of the workforce taking care of customers is becoming increasingly difficult.