Negative reviews hurt. But for every customer who bothers to complain in person, 26 other customers remain silent and never come back.
Even worse, they post negative reviews online, leaving you with less business and little recourse. That hurts even more.
Feedback provides a simple, non-confrontational way to solicit concerns from your customers before they leave with a bad taste in their mouth.
They give you feedback. You respond and address the issue. Everyone is happy.
Register for Feedback and help your customers complain today!
That’s all it takes to tarnish your business’ reputation online. Because even one negative review on Google, Facebook, or Yelp can stick out like a sore thumb, even among hundreds of positive ones.
Plus, once they’re up, they’re almost impossible to remove (regardless if the complaint is legitimate or not) and can show up when people search your business even years later.
To make matters worse, your best customers rarely leave reviews. They’re happy to patronize your business, week after week, and never think twice about posting online.
The sad truth is, negative word of mouth travels twice as far as praise for great service. And as a small business, that leaves you at risk.
That changes with Feedback.
Maybe they noticed the bathroom was dirty, or the paper towel dispenser was empty
Or maybe their waiter got the order wrong and left before they could speak up
Or maybe they encountered a huge spill of something in an aisle of your store
Whatever it is, Feedback solicits honest feedback you can act on in real time by bypassing confrontation, and sending instant notifications to your team.
When you start using Feedback:
Get instant notifications when a customer leaves you feedback
Directly reach out to those customers to address the issue while it’s happening
Use customer feedback to improve your business
Hear from your customers. Improve their experience. Protect your reputation.
Designate employees that will receive notifications when Feedback is sent by your customers.
Let your customers know that they can give you instant Feedback. Click HERE for examples of marketing materials.
Your customers will utilize Feedback to let you know about their experience with your business in real time.
Your designated employees will receive instant notifications when Feedback is sent by your customers.Your employees can now respond to your customer via the chat feature in the app, by calling the customer and also email. Any issues can now be solved in real time before your customers leave your business unhappy.
We’re happy to help! Just send us a message using the form below, and our team will be in contact shortly.
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You can also contact us by calling (856) 985-5632 or email us at firstname.lastname@example.org.